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For all orders £30 and above within the UK, Chai Xpress will provide you with FREE delivery.


Delivery Charges:


UK standard tracked delivery: £3.99 This service normally takes between 2 – 3 working days.

UK next day tracked delivery£6.99 (if ordered by 2pm, excludes weekends and bank holidays)

Delivery charge European countries: Shipping Cost available at checkout.
Delivery charge International countries: Shipping Cost available at checkout.

Please note that you may be required to pay an additional customs charge depending on your destination country. Unfortunately we are currently unable to ship to Russia.


Returns Policy:

We hope you enjoy using Chai Xpress products. If for any reason you are not 100% satisfied with your purchase, please return your product with a valid receipt. We will do our best to refund you within 10 days working days from delivery. Please include your name, address, order ID number and reason for returning. We can only refund your initial cost of item and not the cost of return to us.

We can process returns for Chai Xpress products purchased from our website only, please note if you bought your product from one of our stockists, you will need to return/ exchange the product with them directly.


Incorrect or faulty items:
We rigorously check all items before we dispatch them, but if your item is faulty or you have received the incorrect items, we will refund your costs paid for the items and for initial delivery, as well as recorded delivery costs to return the item as long as you enclose a till receipt for the cost of returning the item to us.